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Care Home Fee Refunds

Helping you get the refund you deserve.

If you or a loved one paid for care that may have qualified for NHS Continuing Healthcare funding, we can help you understand your options and take the next step.

  • ✓Free initial assessment to understand your situation.
  • ✓Guidance through the process and what to expect.
  • ✓Access to specialist solicitors through a trusted network.
  • ✓Support for new claims and potential appeals.
Check eligibility How it works

*Terms vary by case/partner solicitor—confirm details during your consultation.

Trusted support
Free assessment
Clear communication
Specialist CHC focus
Solicitor network
About Assured Claims

A supportive guide through a complex process.

Assured Claims supports families navigating NHS Continuing Healthcare (CHC) claims. We help you understand the process, organise the right information, and connect you with carefully selected solicitors who specialise in CHC.

Our goal is simple: reduce stress and uncertainty by keeping things transparent, structured and human.

Our values

People-first, honest guidance, and integrity in every conversation.

How we work

Modern tools + regular updates via email, phone or SMS.

Compassionate, professional support
Care Home Fee Refund Claims
Care Home Refunds

You may be able to claim back care fees.

If you or your family paid care home fees (sometimes even selling a home or using life savings), you may be able to claim back fees if NHS Continuing Healthcare funding should have applied.

We can help with

  • Exploring whether fees may have been wrongly paid.
  • Helping you understand and apply for CHC funding.
  • Reviewing care home and/or GP records to assess whether a claim is worth pursuing.
  • Reviewing completed assessments and advising whether an appeal may be possible.
Simple process

How it works

A guided flow—so you always know what happens next.

Free consultation

We start by understanding your situation and whether a CHC claim/refund may be relevant.

Gather evidence

We help you pull together key information such as relevant records and supporting documents.

Specialist solicitor support

We connect you with a solicitor in our network to submit and manage the claim with expert oversight.

Updates and guidance

We keep you informed as the claim moves forward and explain any required next steps.

Decision timeframe

Timescales vary from weeks to months depending on case complexity and NHS processing.

Next actions

If needed, we’ll help you understand options like appealing a decision.

Why choose us

Clear communication. Human support.

We combine a calm, people-first approach with a structured process. You’ll get transparent guidance and a carefully chosen legal partner to handle the formal submission.

People-first

Support that feels caring, not corporate.

Transparent

We explain what’s happening and why.

Specialist network

Connected to solicitors focused on CHC.

Modern updates

Email, phone or SMS—your choice.

Client feedback

“Friendly and helpful… kept me composed and focused whilst staying professional.”

— Adrian, Leeds


Request a callback
Contact

Get in touch

If you’d like to discuss your situation, please contact us directly using the details below.

Call 0333 090 4434 contact@assured-claims.co.uk

Reach us directly

If you’d rather speak to someone now:

Call 0333 090 4434 contact@assured-claims.co.uk

Office address

Assured Claims Group Ltd

27 Derby Street

Ormskirk, Lancashire

L39 2BW

Hours

9am–7pm daily • We aim to respond within 24 hours.